Virum Step – Ultra-Light Foldable Urban E-Bike (Pre-Order)

Delivery Service Zone

Currently, we only deliver within the UK.

Delivery Delays

If your order exceeds the estimated delivery time, please contact us so we can investigate the delay.

Delivery Time & Costs

Standard Shipping

• Estimated delivery time: 5-7 business days (Monday - Friday) under normal conditions.
• Free delivery for eBikes in UK Mainland.
• For orders below £500, a £25 delivery charge applies.

Our Carriers

We partner with Royal Mail and DPD for reliable deliveries.

THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.

Welcome to WheelTrek! We are committed to providing a seamless shopping experience, including clear and transparent shipping policies. Please review the following shipping guidelines.

This policy applies to customers in the United Kingdom. It sits alongside your legal rights and does not replace them.

Your right to cancel (change of mind), 14 days

You have the right to cancel your order for any reason within 14 days, starting the day after you receive your item. You do not need to give a reason.

To cancel, email info@wheeltrek.co.uk within that 14-day window. After cancelling you then have a further 14 days to return the goods to us. We will provide the return address once you contact us.

You are responsible for the cost of return shipping on change of mind cancellations. We may reduce your refund if the item shows signs of handling beyond what is necessary to check it (for example, more than you would be able to in a shop). Simply unboxing and inspecting an eBike is fine.

We will refund you within 14 days of receiving the goods back, to your original payment method, including standard outbound delivery.

Faulty, damaged or wrong items, 30 days

This is separate from change of mind. If your item is faulty, damaged on arrival, or not what you ordered, you have the right to reject it for a full refund within 30 days of receiving it.

Please contact us at info@wheeltrek.co.uk with a photo of the issue. We will arrange a courier collection at no cost to you and issue a full refund, or arrange a replacement if you prefer.

After 30 days, you are still entitled to a free repair or replacement. If that is unsuccessful, you are entitled to a refund.

Returns process

Please contact us before returning anything so we can authorise the return and send instructions. Items sent back without prior contact may be delayed.

Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.