FAQ's

Do you ship internationally?

Currently, we only ship within the UK. Please review our Shipping Policy or contact us for more details.

What is your return policy?

We offer a hassle-free return policy on most products. If you're not satisfied with your purchase, please review our Return & Refund Policy for more details.

How can I contact customer support?

You can reach us via:
Email: info@wheeltrek.co.uk
Phone: 01332 480 564
Contact Form: Available on our website

Our team is here to assist you with any questions or concerns.

What is your typical dispatch time?

We typically dispatch orders within 48 hours of receiving them.

How long does delivery take after dispatch?

Standard delivery takes 5-7 business days. However, larger items may take longer.

How much does delivery cost?

  • Free shipping for orders over £500.

  • A £25 delivery fee applies to orders below £500.

Which payment methods do you accept?

We accept a variety of payment methods, including:
✔ Credit & Debit Cards (Visa, Mastercard, American Express)
✔ PayPal
✔ Shop Pay
✔ Google Pay
✔ Apple Pay
✔ UnionPay
✔ Discover
✔ Diners Club

Do I need an account to place an order?

No, you can checkout as a guest without creating an account.

Is my payment information secure?

Absolutely. We use top-tier payment gateways to ensure your banking and card details are fully protected during transactions.

Having trouble placing an order?

If you're experiencing any issues, please contact our customer support:
Email: info@wheeltrek.co.uk
Phone: 01332 480 564

Are my details safe on your website?

Yes. We prioritise your privacy and implement strict security measures to protect your personal information.

Can I exchange or return an item?

Yes! We accept exchanges and returns under the following conditions:
✅ The item was purchased from our online store.
✅ The item is unused and in its original packaging with all tags attached.
✅ The return or exchange request is made within 14 days of delivery.

To request an exchange, please fill out our Contact Us form, and a member of our support team will get back to you as soon as possible.