
Commute EX Gents 19” & 21” Frames Review Summary
Why Our Customers Love It
Benefits Include
- Powerful Motor: The motor provides brisk and ample power, especially appreciated for effortlessly climbing steep hills and navigating town traffic.
- Smooth Ride: Large tyres contribute to a comfortable ride, and an upright riding position reduces stress, making it suitable for longer journeys and various terrains.
- Good Build Quality: The bicycle is noted for being beautifully put together with solid construction, offering good value for money.
- Long Battery Life: The high-capacity battery provides an impressive range, with users reporting adequate mileage for commuting and extended rides.
- Integrated Accessories: Comes well-equipped with practical features like a pannier rack, mudguards, and integrated lights, enhancing its utility for commuters.
- Smooth Gear Changes: The gear system, often Shimano Acera, is reported to be smooth and reliable.
- Effective Disc Brakes: Mechanical disc brakes are praised for being smooth and unfazed by rain, providing consistent stopping power.
- Walk Assist: A convenient feature that propels the bike at low speeds, useful for hill starts or moving the bike effortlessly.
- Removable Battery: The battery can be easily removed for convenient indoor charging.
- Relatively Lightweight: At 19Kg, it is noted to be lighter than many other electric bikes in its class.
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What is your return policy?
Your satisfaction means everything to us. To request a return, simply email info@wheeltrek.co.uk within 14 days of receiving your order. Please ensure the item is unused, with tags attached and in its original packaging and return it within the 14-day window.
For full details,
visit: https://wheeltrek.co.uk/pages/return-and-refund-po….
Refunds can take between 5-10 days.
How quickly can I receive my order?
We aim to process and dispatch in-stock orders within 1–2 working days.
Delivery typically takes 3–5 working days. Orders over £500 get FREE UK
mainland delivery.
Timelines may vary by brand. Tracking is emailed within 24 hours of dispatch. We only ship to UK addresses.
Be sure to report any damage within 14 days to info@wheeltrek.co.uk
Are e-bikes legal in the UK and where are you allowed to ride them?
Yes, e-bikes that meet EAPC (Electrically Assisted Pedal Cycle) regulations
are legal and can be ridden without a licence, insurance or vehicle tax.
e-bikes can be used on public roads, cycle paths, and anywhere
regular bicycles are allowed but not on pavements.
Do I need a licence to ride an e-scooter?
Privately owned e-scooters are currently illegal on public roads but rental
e-scooters require at least a provisional driving licence.
Do you offer warranties and after sales support?
Yes absolutely! All our products come with a manufacturer’s warranty and our
customer service team is here to assist with any issues.
How long does it take to fully charge an e-bike battery and how far can you travel?
Charging times vary depending on the model and battery capacity but most e-bike batteries take between 3 to 6 hours to fully charge. On a full charge, you can typically expect a range of 30 to 100 miles depending on factors like terrain, rider weight and level of pedal assistance.
Lorna Waite
My e-bike has made my commute easier. It’s really cute and such a lovely design. I actually look forward to getting on it every day as it's so much fun.
Simon Capewell
Buying this has been a game changer and is an absolute pleasure to ride. The service was top-notch too as the team were really friendly and professional. I can definitely recommend WheelTrek.
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