Returns & Refund Policy

We have developed this policy to ensure you are fully informed about our refund and return procedures. This policy applies to customers in the United Kingdom (UK).

14-Day Return Policy

If you wish to return an item for a refund, please notify us by emailing info@wheeltrek.com within 14 days of delivery.

  • Defective or damaged products: If your item is faulty or damaged, please provide a photo of the issue. We will arrange a courier pickup at no cost to you. You may choose to receive a replacement item free of charge or a full refund to your original payment method.
  • Wrong product ordered: If you ordered the wrong item and wish to exchange it, you will be responsible for the return shipping costs.

Return & Refund Conditions

  • Return Address:
    WheelTrek
    16 Queen Street, Ilkeston, Derbyshire, DE7 5GT
    United Kingdom
  • The product must be unused and in its original condition.
  • Once we receive your returned item, we will process the refund to your original payment method.

Returns Process

To initiate a return, please contact us at info@wheeltrek.co.uk or call 01332 480 564.

  • If your return is accepted, we will send you a return shipping label along with instructions.
  • Important: Returns sent without prior approval will not be accepted.

Damaged, Wrong, or Defective Products

Please inspect your order upon delivery and contact us immediately if:

  • Your item is damaged or defective
  • You received the wrong product

To return a damaged or incorrect item, email us at info@wheeltrek.com with a photo of the issue. We will resolve the matter promptly.

Exchanges

We offer exchanges only for items that are:

  • Defective or damaged
  • Incorrect (wrong product or size received)

To request an exchange, please email info@wheeltrek.co.uk or call 01332 480 564.

Additional Costs

  • No restocking fees will be charged for returns.
  • Customers are responsible for return shipping costs only if they order the wrong item.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, we will process your refund to your original payment method within 5-7 business days.
  • The refund will be initiated immediately after receiving the goods, but banks typically take 5-7 business days to process and deposit the amount into your account.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card provider – it may take some time for the refund to be officially posted.
  3. Reach out to your bank, as processing times can vary.

If you have done all of the above and still haven’t received your refund, please contact us at info@wheeltrek.co.uk or call 01332 480 564.

 

WheelTrek
The company operates under The Product Mill Ltd, which is registered in the UK.
16 Queen Street, Ilkeston, Derbyshire, DE7 5GT, United Kingdom
Phone: 01332 480 564
Email: info@wheeltrek.co.uk

VAT Registration Number: 484812270
Company Registration Number: 11728466

Have any questions, please feel free to contact us.
We work to reply within 24 hours to any inquiries or special requests.
Phone and Live chat support: Mon - Sun: 8AM - 6PM (UK time)