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Hygge Lossø Step Electric Bike | 250W UK EAPC Compliant | 468Wh Samsung Battery

Hygge

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Discover the Hygge Lossø Step Electric Bike, a comfort-focused pedal-assisted bicycle featuring a step-through aluminium frame, 250W Ananda hub motor and removable 36V 13Ah Samsung-cell battery. Designed for enjoyable recreational cycling, the Lossø Step combines responsive electric assistance with practical components and an adjustable riding position.

The Ananda hub motor delivers 50Nm of manufacturer-listed torque, while the Ananda torque sensor adjusts electric assistance in response to pedalling effort. Five selectable assistance levels allow riders to choose their preferred level of support. Motor assistance is limited to 25km/h (15.5mph) in the manufacturer's standard configuration.

The removable 36V 13Ah Samsung-cell lithium battery provides 468Wh of nominal energy capacity. Hygge lists a maximum assisted range of up to 80km (approximately 50 miles) under suitable conditions. Actual range depends on rider weight, terrain, assistance level, temperature, tyre pressure and battery condition.

The aluminium step-through frame provides a more accessible mounting arrangement than a traditional crossbar design. A mechanical front suspension fork helps absorb surface irregularities, while the Selle Royal Freeway Comfort saddle and ergonomic handlebar grips support a comfortable riding experience.

Shimano Altus 8-speed gearing provides flexible gear selection for varied gradients, while Tektro HD-M280 hydraulic disc brakes offer controlled braking performance. The 28-inch wheels feature CST 28 x 1.5-inch puncture-resistant tyres according to the manufacturer's detailed specification.

An IPS HD colour display with Bluetooth connectivity provides access to riding information and compatible phone-app functions. Additional equipment includes front and rear LED lights, mudguards, an aluminium bell and an adjustable MIK-compatible rear carrier.

UK EAPC Information: Hygge Bikes declares the standard Lossø Step configuration compliant with UK Electrically Assisted Pedal Cycle requirements and lists UKCA and CE certification. The supplied bicycle must match the manufacturer's approved configuration and applicable conformity documentation.

Key Features

  • 250W Ananda Hub Motor: Manufacturer-listed electric drive system producing 50Nm of torque.
  • Manufacturer-Declared UK EAPC Compliance: Standard pedal-assisted configuration with motor assistance limited to 25km/h.
  • 36V 13Ah Samsung Battery: Removable lithium battery providing 468Wh of nominal energy capacity.
  • Up to 80km Claimed Range: Manufacturer-listed maximum assisted range of approximately 50 miles.
  • Ananda Torque Sensor: Responds to pedalling effort to provide controlled electric assistance.
  • Five Assistance Levels: Adjustable pedal assistance from level 1 to level 5.
  • Step-Through Aluminium Frame: Designed for convenient mounting and dismounting.
  • Shimano Altus 8-Speed Gearing: Shimano SL-M315 shifter and RD-M310 rear derailleur.
  • Tektro HD-M280 Hydraulic Disc Brakes: Hydraulic braking system for controlled stopping.
  • Mechanical Front Suspension: Helps absorb vibration and bumps from uneven surfaces.
  • 28-Inch Wheels: Lightweight spoke construction with CST puncture-resistant tyres.
  • Selle Royal Freeway Comfort Saddle: Comfort-focused saddle for recreational cycling.
  • Ergonomic Handlebar Grips: Designed to support comfortable hand positioning.
  • Adjustable Riding Position: Adjustable saddle and handlebar height.
  • IPS HD Colour Display: Bluetooth connectivity with compatible phone-app functions.
  • LED Front and Rear Lights: Included lighting equipment for improved visibility.
  • MIK Rear Carrier: Adjustable carrier with a manufacturer-listed maximum load of 25kg.
  • Front and Rear Mudguards: Help reduce spray from wet surfaces.
  • Aluminium Bell: Included handlebar accessory.
  • Approximately 21kg Weight: Manufacturer-listed fully assembled bicycle weight.
  • 115kg Combined Load Capacity: Maximum manufacturer-listed rider and luggage weight.
  • Manufacturer-Claimed Battery Certification: Hygge identifies its batteries as TÜV Rheinland certified to EN 50604 standards.

Technical Specifications

Specification Details
Brand Hygge Bikes
Model Lossø Step
Product Type Step-Through Electric Bicycle
Frame Material Aluminium
Frame Style Step-Through
Motor Ananda 250W Hub E-Drive
Motor Torque 50Nm
Maximum Assisted Speed 25km/h / 15.5mph
Battery Samsung-Cell Lithium Battery
Battery Voltage 36V
Battery Capacity 13Ah
Nominal Battery Energy 468Wh (Calculated)
Battery Removal Removable
Battery Management BMS Protection (Manufacturer-Listed)
Battery Certification TÜV Rheinland / EN 50604 (Manufacturer-Claimed)
Charger 36V 2A Charger (Manufacturer-Listed)
Claimed Maximum Range Up to 80km / Approximately 50 Miles
Pedal-Assist Levels 5 Levels
Pedal Sensor Ananda Torque Sensor
Controller Ananda CAN Protocol System
Display IPS HD Colour Display
Connectivity Bluetooth and Compatible Phone App
Gearing Shimano Altus 8-Speed
Shifter Shimano Altus SL-M315
Rear Derailleur Shimano Altus RD-M310
Crankset Prowheel
Chain KMC
Brakes Tektro HD-M280 Hydraulic Disc Brakes
Front Suspension Mechanical Suspension Fork
Wheel Size 28 Inches
Wheel Construction Lightweight Spokes
Tyres CST 28 x 1.5-Inch Puncture-Resistant
Handlebar Grips Ergonomic
Saddle Selle Royal Freeway Comfort
Handlebar Width 70cm
Adjustable Saddle Height 84–105cm
Adjustable Handlebar Height 94–114cm
Step-Over Height 75cm (Manufacturer-Listed; Verify for Step-Through Frame)
Riding Reach 69cm
Recommended Rider Height 160–196cm / Approximately 5'3"–6'5"
Overall Length 181cm
Frame Width 16cm (Manufacturer-Listed)
Overall Height 94cm (Manufacturer-Listed)
Fully Assembled Weight Approximately 21kg
Maximum Combined Load 115kg (Rider and Luggage)
Maximum Rear Carrier Load 25kg (Within Overall Load Limit)
Rear Carrier MIK Adjustable Carrier System
Mudguards Front and Rear
Lights Front and Rear LED
Bell Aluminium
Frame Warranty 3 Years (Subject to Manufacturer Terms)
E-Bike and Component Warranty 1 Year (Subject to Manufacturer Terms)
UK EAPC Status Manufacturer-Declared Compliant; Verify Supplied Configuration

Why Choose This Product

  • Step-Through Frame Design: The aluminium frame offers a more accessible mounting arrangement than a traditional crossbar bicycle.
  • Responsive Torque-Sensing Assistance: The Ananda system adjusts motor support according to pedalling effort.
  • 250W Manufacturer-Declared EAPC Configuration: The standard model features assistance limited to 25km/h.
  • Removable Samsung Battery: The 468Wh battery can be removed for separate charging.
  • Shimano Altus Gearing: Eight selectable gears provide flexibility across different gradients.
  • Hydraulic Disc Braking: Tektro HD-M280 brakes offer controlled stopping when properly maintained.
  • Comfort-Focused Components: Front suspension, ergonomic grips and a Selle Royal saddle support enjoyable recreational rides.
  • Full-Size Wheels: The 28-inch wheels and puncture-resistant tyres suit appropriate paved and maintained surfaces.
  • Connected Display: The colour display supports Bluetooth and compatible phone-app functions.
  • Useful Included Accessories: LED lights, mudguards, a rear carrier and an aluminium bell are included.

FAQ

What motor does the Hygge Lossø Step use?
It features an Ananda 250W hub motor delivering 50Nm of manufacturer-listed torque.

Is the Hygge Lossø Step UK EAPC compliant?
Hygge Bikes declares the standard Lossø Step configuration compliant with UK EAPC requirements and lists UKCA and CE certification. The manufacturer specifies a 250W motor with assistance limited to 25km/h. The exact supplied configuration must meet all applicable requirements.

How is the Lossø Step different from the standard Lossø?
The main difference is the frame design. The Lossø Step features a step-through frame, while the standard Lossø uses a traditional crossbar frame. The manufacturer lists the same principal motor, battery and drivetrain specifications for both models.

What battery does the Lossø Step use?
The bicycle features a removable 36V 13Ah Samsung-cell lithium battery providing 468Wh of nominal energy capacity.

Can the battery be removed for charging?
Yes. The battery can be removed and charged separately using the appropriate manufacturer-specified charger.

What is the maximum claimed range?
Hygge lists up to 80km, approximately 50 miles, in its detailed technical specifications. Actual range depends on terrain, assistance level, rider weight, weather and battery condition.

Does the Lossø Step have a torque sensor?
Yes. Its Ananda torque sensor responds to pedalling effort and adjusts electric assistance accordingly.

How many pedal-assist levels are available?
There are five selectable assistance levels.

How many gears does the Lossø Step have?
It features Shimano Altus 8-speed gearing, including an SL-M315 shifter and RD-M310 rear derailleur.

What brakes are fitted?
The bicycle uses Tektro HD-M280 hydraulic disc brakes.

Does the Lossø Step have suspension?
Yes. A mechanical front suspension fork helps absorb surface irregularities.

What size are the wheels and tyres?
The manufacturer's detailed specification lists 28-inch wheels with CST 28 x 1.5-inch puncture-resistant tyres.

Does the bicycle have Bluetooth connectivity?
Yes. Its IPS HD colour display supports Bluetooth and compatible phone-app functions.

Does the Lossø Step include a throttle?
Hygge states that its electric bicycles do not include a throttle as standard. Adding an optional throttle may affect the bicycle's legal classification and requires separate verification.

What rider height is recommended?
The manufacturer recommends approximately 160–196cm, or 5'3"–6'5". Riders should check the actual frame measurements and adjustable fit before purchasing.

How much does the bicycle weigh?
Hygge lists a fully assembled weight of approximately 21kg.

What is the maximum load capacity?
The manufacturer lists a maximum combined rider and luggage load of 115kg. The rear carrier has a separate maximum load of 25kg, which must remain within the overall limit.

Does the bicycle include lights and mudguards?
Yes. Front and rear LED lights, mudguards and an aluminium bell are included.

Can a basket or child seat be fitted?
Hygge lists compatible carrier accessories. Any basket or child seat must be approved for the specific mounting system and remain within the applicable weight and safety limits.

Does the Lossø Step arrive assembled?
The manufacturer states that the Lossø series arrives mostly assembled, with final setup steps required before riding.

What warranty is provided?
Hygge lists three years of frame coverage and one year for the bicycle and applicable components, subject to the manufacturer's warranty terms.

Off-Road Compliance Notice

UK EAPC Compliance Information: Hygge Bikes declares that the standard Lossø Step Electric Bike meets UK Electrically Assisted Pedal Cycle (EAPC) requirements. The manufacturer specifies a 250W Ananda hub motor and electric pedal assistance limited to 25km/h (15.5mph).

UK EAPC classification requires a maximum continuous rated motor power of no more than 250W, motor assistance that cuts off at 25km/h, functioning pedals and compliance with other applicable requirements. The supplied bicycle must match the manufacturer's approved configuration and supporting conformity documentation.

Recreational and Off-Road Use: A compliant standard EAPC configuration may be used where cycling is legally permitted. Access to private trails, recreational areas and other land remains subject to applicable permissions and restrictions.

Higher-Power or Modified Configurations: Modifications that increase continuous motor output beyond 250W, change the assistance-speed limit or alter throttle operation may affect the bicycle's legal classification. A configuration that no longer meets EAPC requirements must not be represented as a standard UK EAPC.

Non-conforming configurations must not be assumed to be permitted on public roads. Additional approval, registration, insurance or licensing requirements may apply. Otherwise, use must be restricted to suitable private land with permission or other legally authorised locations.

Always follow applicable UK regulations, manufacturer instructions and recommended safety precautions.

Delivery & Shipping

At WheelTrek, we keep delivery simple and transparent. Please note we currently deliver within the UK only.

Delivery Costs

  • FREE DELIVERY on all eBikes to UK Mainland addresses.
  • For orders below £500, a £25 delivery charge applies.

Order Processing

  • Once you place your order, it takes 1 to 2 working days to process and prepare for dispatch.

Delivery Times

  • After dispatch, estimated delivery is 3-5 business days (Monday to Friday) under normal conditions.
  • We will send you the courier name and a tracking number as soon as your order is dispatched, so you can follow your eBike's journey to your door.

Our Carriers

Your eBike is delivered by a trusted, fully tracked UK courier. The exact courier depends on the eBike you order. We will confirm which one is handling your delivery along with your tracking details.

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Changed your mind?

You have 14 days from delivery to cancel for any reason, then 14 days to send the item back. Return delivery is at your cost, and we refund you in full within 14 days of receiving the eBike back.

Faulty, damaged or not as described?

Contact us within 30 days with a photo and we will arrange free courier collection and a full refund, or a replacement if you prefer. After 30 days, you are still covered for a free repair or replacement.

Warranty

Every eBike comes with a full manufacturer's warranty. If anything goes wrong, one email to us and we handle the claim with the manufacturer for you.

How to start a return

Just email info@wheeltrek.co.uk before sending anything back and we will take care of the rest.

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We’re here to help with all your questions big or small.

Check out some of our most common Q&As to get started.

Can I use Cycle to Work vouchers on your eBikes?

Yes, we work with various Cycle to Work schemes. Check our Cycle to Work partners page to see which providers we accept. If your provider isn't listed, contact us at info@wheeltrek.co.uk. View our partners: https://wheeltrek.co.uk/pages/our-cycle-to-work-partners

What is your return policy?

Your satisfaction means everything to us. To request a return, simply email info@wheeltrek.co.uk within 14 days of receiving your order. Please ensure the item is unused, with tags attached and in its original packaging and return it within the 14-day window.

For full details,
visit: https://wheeltrek.co.uk/pages/return-and-refund-po….

Refunds can take between 5-10 days.

How quickly can I receive my order?

We aim to process and dispatch in-stock orders within 1–2 working days.

Delivery typically takes 3–5 working days. Orders over £500 get FREE UK
mainland delivery.

Timelines may vary by brand. Tracking is emailed within 24 hours of dispatch. We only ship to UK addresses.

Be sure to report any damage within 14 days to info@wheeltrek.co.uk

Are eBikes legal in the UK and where are you allowed to ride them?

Yes, eBikes that meet EAPC (Electrically Assisted Pedal Cycle) regulations
are legal and can be ridden without a licence, insurance or vehicle tax.

eBikes can be used on public roads, cycle paths, and anywhere regular bicycles are allowed but not on pavements.

Do you offer warranties and after sales support?

Yes absolutely! All our products come with a manufacturer’s warranty and our customer service team is here to assist with any issues.

How long does it take to fully charge an e-bike battery and how far can you travel?

Charging times vary depending on the model and battery capacity but most eBikes batteries take between 3 to 6 hours to fully charge. On a full charge, you can typically expect a range of 30 to help 60 miles depending on factors like terrain, rider weight and level of pedal assistance.

Lorna Waite

My eBike has made my commute easier. It’s really cute and such a lovely design. I actually look forward to getting on it every day as it's so much fun.

★ ★ ★ ★ ★
Commute EX Ladies Electric Bike with 15-inch frame and Samsung battery

Simon Capewell

Buying this has been a game changer and is an absolute pleasure to ride. The service was top notch too as the team were really friendly and professional. I can definitely recommend WheelTrek.

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