
Why Our Customers Choose Wheeltrek
FREE & FAST SHIPPING
FREE DELIVERY for all eBikes across UK mainland, ensuring a smooth and easy shopping experience
WARRANTY & RETURNS
All of our products come with a warranty and 14 day hassle free returns giving you complete confidence T&Cs apply
BEST PRICE GUARANTEED
We’ll match any lower price you find to ensure you get the best deal every time T&Cs apply
FLEXIBLE FINANCE PLANS
Make your ride more affordable with PayPal, ClearPay, and Cycle to Work schemes to help spread the cost
EXPERT SUPPORT
Our team helps you find the perfect ride and provides ongoing guidance long after your purchase
TRUSTED PREMIUM BRANDS
We offer premium eBikes from trusted brands carefully selected for quality and performance
Have a question? Our team is ready so just reach out.
We’re here to help with all your questions big or small.
Check out some of our most common Q&As to get started.
Can I use Cycle to Work vouchers on your eBikes?
Yes, we work with various Cycle to Work schemes. Check our Cycle to Work partners page to see which providers we accept. If your provider isn't listed, contact us at info@wheeltrek.co.uk. View our partners: https://wheeltrek.co.uk/pages/our-cycle-to-work-partners
What is your return policy?
Your satisfaction means everything to us. To request a return, simply email info@wheeltrek.co.uk within 14 days of receiving your order. Please ensure the item is unused, with tags attached and in its original packaging and return it within the 14-day window.
For full details,
visit: https://wheeltrek.co.uk/pages/return-and-refund-po….
Refunds can take between 5-10 days.
How quickly can I receive my order?
We aim to process and dispatch in-stock orders within 1–2 working days.
Delivery typically takes 3–5 working days. Orders over £500 get FREE UK
mainland delivery.
Timelines may vary by brand. Tracking is emailed within 24 hours of dispatch. We only ship to UK addresses.
Be sure to report any damage within 14 days to info@wheeltrek.co.uk
Are eBikes legal in the UK and where are you allowed to ride them?
Yes, eBikes that meet EAPC (Electrically Assisted Pedal Cycle) regulations
are legal and can be ridden without a licence, insurance or vehicle tax.
eBikes can be used on public roads, cycle paths, and anywhere regular bicycles are allowed but not on pavements.
Do you offer warranties and after sales support?
Yes absolutely! All our products come with a manufacturer’s warranty and our customer service team is here to assist with any issues.
How long does it take to fully charge an e-bike battery and how far can you travel?
Charging times vary depending on the model and battery capacity but most eBikes batteries take between 3 to 6 hours to fully charge. On a full charge, you can typically expect a range of 30 to help 60 miles depending on factors like terrain, rider weight and level of pedal assistance.
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