





Have a question? Our team is ready so just reach out.
We’re here to help with all your questions big or small.
Check out some of our most common Q&As to get started.
What is your return policy?
Your satisfaction means everything to us. To request a return, simply email info@wheeltrek.co.uk within 14 days of receiving your order. Please ensure the item is unused, with tags attached and in its original packaging and return it within the 14-day window.
For full details,
visit: https://wheeltrek.co.uk/pages/return-and-refund-po….
Refunds can take between 5-10 days.
How quickly can I receive my order?
We aim to process and dispatch in-stock orders within 1–2 working days.
Delivery typically takes 3–5 working days. Orders over £500 get FREE UK
mainland delivery.
Timelines may vary by brand. Tracking is emailed within 24 hours of dispatch. We only ship to UK addresses.
Be sure to report any damage within 14 days to info@wheeltrek.co.uk
Are e-bikes legal in the UK and where are you allowed to ride them?
Yes, e-bikes that meet EAPC (Electrically Assisted Pedal Cycle) regulations
are legal and can be ridden without a licence, insurance or vehicle tax.
e-bikes can be used on public roads, cycle paths, and anywhere
regular bicycles are allowed but not on pavements.
Do I need a licence to ride an e-scooter?
Privately owned e-scooters are currently illegal on public roads but rental
e-scooters require at least a provisional driving licence.
Do you offer warranties and after sales support?
Yes absolutely! All our products come with a manufacturer’s warranty and our
customer service team is here to assist with any issues.
How long does it take to fully charge an e-bike battery and how far can you travel?
Charging times vary depending on the model and battery capacity but most e-bike batteries take between 3 to 6 hours to fully charge. On a full charge, you can typically expect a range of 30 to 100 miles depending on factors like terrain, rider weight and level of pedal assistance.

Lorna Waite
My e-bike has made my commute easier. It’s really cute and such a lovely design. I actually look forward to getting on it every day as it's so much fun.

Simon Capewell
Buying this has been a game changer and is an absolute pleasure to ride. The service was top-notch too as the team were really friendly and professional. I can definitely recommend WheelTrek.
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